At Swan, we stay ahead of Salesforce’s latest advancements to help our clients maximise their investment, optimise operations, and future-proof their businesses. By actively engaging with new features, product updates, and industry trends, we provide trusted advice on where the platform is heading and how businesses can unlock new opportunities for efficiency and growth.
That’s why we’re excited to be at Salesforce’s Agentforce World Tour Sydney—immersing ourselves in the latest innovations and bringing back actionable insights to benefit our clients.
Connecting, Learning & Sharing
World Tour isn’t just about product updates—it’s about connecting with the Salesforce community, exchanging ideas, and discovering new ways to drive customer success. This year, we’re particularly excited about Braindate, a new initiative for personalised knowledge-sharing. Our Managing Director will host a session on leveraging Salesforce and AppExchange to streamline operations and extend platform capabilities, offering insights into ways you can extend your Salesforce platform.
Key Themes We’re Exploring
1. AI & Agentforce in Action – From Concept to Reality
AI is no longer a futuristic concept—it’s here, and it’s changing the way we work. But how do businesses actually use Agentforce in a way that drives measurable impact? Sessions like “How Salesforce Empowers Employees with Agentforce” and “Scaling Agentforce: Go Beyond Initial Concepts” will unpack how AI-powered assistants can enhance productivity, automate tasks, and streamline decision-making. We’re keen to see real-world applications and understand what businesses need to focus on after the initial excitement fades.
“I’m looking forward to seeing the latest for Agentforce at the keynote—it’s always great to see the live demo and understand where the technology is headed.” – Jo Swadling
2. Data-Driven Innovation – Unlocking the Power of Information
AI is only as good as the data it relies on. Many businesses are sitting on mountains of unstructured data without knowing how to tap into its potential. We’re attending “Get Started with Data Cloud & Unlock Agentforce’s Potential” to explore how businesses can organise, refine, and leverage their data for smarter automation and deeper insights. Understanding how we can assist our clients in preparing their data to fuel AI-driven decision-making, helping them harness the full power of their Salesforce investment.
“It’s important that we look first at our clients’ data before taking steps to implement AI. Without a solid foundation, AI will be ineffective and inaccurate for our clients.” – Taylah McCullough
3. AI Adoption & Best Practices – Navigating AI with Confidence
Implementing AI isn’t just about plugging in new technology—it’s about ensuring adoption, trust, and long-term success. The session “Driving AI Adoption: Insights from Slack’s Workforce Lab” will dive into practical strategies for integrating AI into workplace culture. As we continue to embrace Slack AI internally, we want to make sure our team—and our clients—are getting tangible benefits from AI-driven collaboration. We’re looking forward to insights on overcoming resistance, training teams effectively, and ensuring AI supports—not replaces—human expertise.
“As we are using Slack AI internally, I need to understand how else we can better use the software to drive more value”- Chris Swadling
“Firms that integrate AI into their workflows can gain a competitive edge by automating repetitive tasks, delivering personalised client experiences, and optimising operations” – Stephannie Estrada Zimic
4. Optimising Business Operations – Practical Salesforce Strategies for Growth
Efficiency is the name of the game, and businesses that fully leverage Salesforce’s capabilities can save time, money, and resources. Sessions like “Best Practices for Salesforce Administration” and “How Salesforce Uses Salesforce to Run Customer Support” will provide expert insights into best practices and proven strategies that drive seamless operations, enhance customer experiences, and streamline workflows. By continuously refining our approach and applying industry-leading techniques, we ensure our clients stay ahead, making smarter, faster decisions and getting maximum value from their Salesforce investment.
“Being new to Swan, the best practices sessions will reiterate the foundations for providing Swan clients with the most effective solutions.” – Sarah Castro
Swan is Going Global
World Tour Sydney isn’t the only major event this month—Swan Technology Solutions is going global! Our Salesforce Solution Architect, Livia, has been invited to present at TrailblazerDX (TDX) in San Francisco on Flow best practices. TDX is one of the most technical and cutting-edge Salesforce events of the year, and we’re excited for Livia to bring back key insights that will enhance our solutions and keep our clients ahead of the curve.
With a packed agenda and game-changing updates, we’re looking forward to bringing fresh strategies back to our clients. If you’re attending World Tour Sydney, let’s connect and explore how Salesforce can take your business further!