At Salesforce Agentforce World Tour Sydney 2025, one thing became clear—AI isn’t just the future; it’s the present. Businesses that embrace AI-driven automation, personalisation, and efficiency will be the ones that thrive.
Agentforce is at the centre of this revolution, enabling businesses to optimise operations, automate high-frequency tasks, and deliver hyper-personalised customer experiences. But knowing where to start can be overwhelming.
At Swan Technology Solutions, we don’t just implement AI—we design hyper-personalised Agentforce solutions that fit your business’s unique needs. Here’s what we learned at World Tour and how you can take action today.
1. Get Your Data AI-Ready
AI is only as good as the data behind it. For Agentforce to provide accurate, meaningful responses, businesses must ensure their data is structured, high-quality, and enriched with external sources.
“Data is king—to use AI, you need to ensure accurate data and consider introducing more than just Salesforce data, e.g., social media, ERP systems, product catalogues, photos, etc.” – Jo
How Swan Technology Solutions Can Help:
– We assess your data strategy and integrate essential data sources to ensure Agentforce delivers accurate, AI-driven insights.
2. Start Small – Automate Repetitive Tasks First
AI and all of the possibilities can be overwhelming. One of the most effective ways to introduce AI is by focusing on small, high-impact tasks that AI can take over immediately.
“Start small with AI—use it to address high-frequency, repetitive tasks.” – Jo
“Salesforce is using AI to enhance automation, which can help take care of repetitive tasks and free up time for more important work.” – Sarah
How Swan Technology Solutions Can Help:
– We identify high-frequency tasks and implement AI-driven automations that streamline operations and free up your team’s time.
3. Provide Instant, Personalised Service with AI
Customers expect immediate, tailored responses! AI should be an enabler of better service, not just an automation tool.
“AI should deliver immediate and personalised service, quickly synthesising available data to resolve issues without deflection.” – Taylah
How Swan Technology Solutions Can Help:
– We will work with you to design AI-powered customer service solutions that provide instant, data-driven responses tailored to your customers’ needs.
4. Go Beyond Chatbots – Use AI for Proactive Service
Many businesses still use AI primarily for service deflection, but its real power is in proactive problem-solving and personalised interactions.
“It is not just for deflection for service/support—you can use it to be proactive.” – Jo
How Swan Technology Solutions Can Help:
– We configure Agentforce to anticipate customer needs, analyse behaviours, and proactively deliver solutions before issues arise.
5. Create a Lasting Customer Experience with Agentforce
AI isn’t just about automation, it’s about making every customer interaction feel unique and valuable.
“Agentforce has the power to transform every touchpoint with a customer, optimising interactions to ensure they leave with a lasting positive impression.” – Taylah
How Swan Technology Solutions Can Help:
– We build a hyper-personalised Agentforce that enhances every stage of your customer journey, ensuring AI-powered interactions feel human and valuable.
6. Enhance Team Collaboration with Slack & AI
With Slack deeply integrated into Salesforce, businesses can now improve internal collaboration while streamlining workflows with AI.
“The integration of Slack within Salesforce will help our clients improve communication and streamline workflows, making collaboration much easier.” – Sarah
How Swan Technology Solutions Can Help:
– We can assist in connecting Slack with Salesforce, automating team communication and ensuring seamless, consistent collaboration.
Let’s Get Started with AI Today – Schedule a Call with Swan Technology Solutions
Understanding AI’s potential is one thing, implementing it in an efficient manner that aligns with your business goals is another.
At Swan, we specialise in:
– AI readiness assessments – Reviewing your processes and data for AI implementation.
– Process automation identification – Finding the best places to introduce AI for immediate impact.
– Hyper-Personalised Agentforce Development – Designing an AI agent that aligns perfectly with your business needs.