The Wine Community
View the case study below
The Challenge
The Wine Community have taken a huge technology leap forward in the last two years. From order creation using a paper based system entered into an old green screen ERP to tech revolution using Salesforce and Financialforce. The challenge has always been to keep it as simple as possible for the end user, as such they needed swift, timely support for their Salesforce and Financialforce instance.
The Solution
The platform solutions supported by Swan Technology Solutions included:
- Salesforce CRM
- Integromat integration to carrier service
- Financialforce SCM & accounting
Key metrics
We have resolved over 35 issues and new feature requests in the past 6 months, and managed a major upgrade that covered 8 releases of Financialforce.
35+
Tickets resolved
1
Major upgrade managed
FASTER
Streamlined workflow
“Swan adapts their pace to ours and their deep knowledge in Salesforce/FinancialForce helps us to understand what is standard out of the box or what will require developments in a very short period of time.”
Cyrille Le Bonniec
Financial Controller
The Benefits
1. Support from a knowledgeable team
The Swan Tech team have years of experience with Salesforce and FinancialForce and are certified experts in these solutions.
2. Consistent service delivery
We conduct weekly playbacks of any issues resolved or any new pieces of functionality requested, including step by step guides that can be shared to the extended internal team.
3. Less stress
The Swan Tech team stay on top of new release functionality and share new features that we know will bring immediate benefit to The Wine Community team.
