The Wine Community
View the case study below
The Challenge
The Wine Community have taken a huge technology leap forward in the last two years. From order creation using a paper based system entered into an old green screen ERP to tech revolution using Salesforce and Certinia. The challenge has always been to keep it as simple as possible for the end user, as such they needed swift, timely support for their Salesforce and Certinia instance.
The Solution
The platform solutions supported by Swan Technology Solutions included:
- Salesforce CRM
- Certinia SCM & accounting
- Storeconnect Ecommerce
By implementing StoreConnect, The Wine Community was able to create a unified platform, establishing a “single source of truth.” This system leveraged their existing Salesforce data to manage all product, inventory, and customer information in real time. The result was massive time savings, streamlined operations through automation, and the confidence to launch new revenue streams, such as event ticket sales and subscription services, without needing to hire additional staff.
Key metrics
We have supported The Wine Community for over 3 years through new feature requests and managed a major upgrade that covered 8 releases of Certinia.
Avg 900+
Orders per month
1
Major upgrade managed
FASTER
Streamlined workflow
“Swan adapts their pace to ours and their deep knowledge in Salesforce/FinancialForce (Certinia) helps us to understand what is standard out of the box or what will require developments in a very short period of time.”
Cyrille Le Bonniec
Financial Controller
The Benefits
1. Support from a knowledgeable team
The Swan Tech team have years of experience with Salesforce and Certinia and are certified experts in these solutions.
2. Consistent service delivery
We conduct weekly playbacks of any issues resolved or any new pieces of functionality requested, including step by step guides that can be shared to the extended internal team.
3. Less stress
The Swan Tech team stay on top of new release functionality and share new features that we know will bring immediate benefit to The Wine Community team.
