Salesforce automation is evolving, and your business processes should too. With Salesforce officially retiring Process Builder at the end of December 2025, now is the perfect time to embrace Flow as your go-to automation tool. At Swan, we’ve been helping clients...

AI Appreciation Day, celebrated on July 16th, is a great reminder of how far artificial intelligence has come and how it is now shaping the way we work. This year’s AI Day highlighted just how quickly the technology is evolving. While big companies often make the...

This June, we’re raising a glass to celebrate exciting growth and innovation with one of our key clients: The Wine Community. Already leveraging StoreConnect on Salesforce, The Wine Community has now expanded the platform across all their products and completed a...

This month marks four years since Swan Technology Solutions officially launched and what a journey it’s been. Even while working from home, we’ve built lasting partnerships and delivered impactful Salesforce solutions to businesses all across Australia. We’re so proud...

At Salesforce Agentforce World Tour Sydney 2025, one thing became clear—AI isn’t just the future; it’s the present. Businesses that embrace AI-driven automation, personalisation, and efficiency will be the ones that thrive. Agentforce is at the centre of this...

At Swan, we stay ahead of Salesforce’s latest advancements to help our clients maximise their investment, optimise operations, and future-proof their businesses. By actively engaging with new features, product updates, and industry trends, we provide trusted advice on...

Happy New Year, everyone! The Swan team is excited to be back on deck and ready for another fantastic year ahead. But before we dive into what 2025 has in store, we’d like to take a moment to reflect on 2024, a year filled with memorable moments, growth, and exciting...

By Stephannie Estrada Zimic, Solution Consultant at Swan Technology Solutions   The Wine Community, StoreConnect and Salesforce The Wine Community (TWC) has been transforming their business processes with Salesforce over the past five years, resulting in...

By Taylah McCullough, Junior Solution Consultant at Swan Technology Solutions With the recent implementation of Australia’s right to disconnect regulations, the importance of reinforcing work-life balance has taken centre stage. As a completely remote workforce, at...

By Livia Berto, Senior Solution Consultant at Swan Technology Solutions In times of economic uncertainty, like we are experiencing now with increasing inflation and cost of living challenges, businesses need strategic tools to sustain and boost sales. Marketing Cloud...